Shipping Policy

At MAFS Skincare, we strive to ensure that your orders are processed and delivered safely and efficiently.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping & Delivery Time

We aim to deliver orders within approximately 5–8 business days after dispatch. Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, and other unforeseen circumstances.

Remote locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed. Any promotional free-shipping offers will be subject to the conditions mentioned on the website.

4. Order Tracking

Once your order is dispatched, tracking details may be shared through SMS, email, or other available communication channels. Customers can use these details to follow their shipment.

5. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information, including their full address, PIN code, and contact number.

MAFS shall not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details or customer unavailability.

6. Delayed or Lost Shipments

While we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control. In such cases, shipment status will be reviewed with the relevant courier partner.

7. Damaged Shipments

If your package arrives visibly damaged or tampered with, please document the condition at delivery and report the issue within 48 hours of receiving the order, along with supporting photographs or an unboxing video.

8. Cash on Delivery Orders

Cash on Delivery orders may be subject to confirmation before dispatch. MAFS reserves the right to verify or decline orders where necessary.

9. General Conditions

By placing an order on our website, customers acknowledge and agree to the shipping conditions outlined in this policy.

Delivery timelines are estimates and are not guaranteed. MAFS reserves the right to update this policy when necessary, subject to applicable laws.

Thank you for shopping with MAFS Skincare.